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Comparing Open Source With Proprietary VoIP Systems

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The demand for Voice over IP (VoIP) solutions in South Florida keeps increasing because it comes with some innovative features and it is much more cost effective. Although there are several providers of VoIP solutions in South Florida, all the solutions are based on two major categories.

All the VoIP solutions in South Florida are based on either proprietary system or an open-source system. To understand the one that is suitable for you, you need to understand how each of them works. You also need to know the pros and cons of each of them.

Proprietary VoIP systems

Proprietary systems are the ones that have been locked down to prevent users from having access to their programming code. A very good example of proprietary VoIP software is Microsoft’s Skype. The company that owns the software usually retains control over the software and hardware that the application supports. This way, hackers will find it difficult to discover the vulnerabilities or loopholes of such systems, if any at all.

Pros of proprietary systems

What attracts users most in this kind of system is the consistency in its user experience. Since the owner of the system controls all the hardware devices and software integrations, they often maintain the same user experience over all of them.

For compatibility, third-party software, handsets and other devices must be programmed by the application developer and as such, they usually maintain the same standard of user experience. In short, all relevant peripherals and devices are usually optimized for the same reliable user experience.

Con

The major disadvantage of this system is that additional security and optimizations added to it are usually more expensive than open-source alternatives in most cases.

Open-source systems

As its name implies, this system is open source so its programming code is accessible to everyone. This means that people can edit and modify it as it pleases them. This is why this system is often viewed as work-in-progress and not a finished solution. This implies that you will still need to work on it before using it.

Pros of open-source system

The two major advantages of this option are lower cost and higher flexibility. Remember, it is open-source. So it is completely free. However, since it is not a finished solution, it may require some fine-tuning to perfect it for your devices. The cost for this can quickly add up to become a tangible amount but it will pay off in the long run since it requires little or no operational cost.

Con

The major drawback with this system is the fact that it requires some tailoring which will cost you some cost, time and technical expertise.

Considering their pros and cons, open-source VoIP system is suitable for organizations with cost constraints while the other system is more suitable for organizations that want ready solutions with little effort. The three most important factors to consider when choosing a suitable option are business priorities, IT resources, and customer service model.