Computer network support is a crucial aspect of any business and as such, it is important to manage your IT department properly. To provide proper computer support, be sure to read on and learn more about the following IT department management tips.
- Use Lists
While most computer network support personnel work at a furious clip, you’ll want to direct their energies in the right direction. Creating lists in order to harness the work ethic of your IT department allows them to remain on task and feel a much greater sense of accomplishment.
- Don’t Encourage Multitasking
The concept of multitasking seems intelligent on paper. After all, who wouldn’t want to complete two tasks in the time it takes to complete one? The idea that multitasking leads to advanced productivity is a myth and your computer support staff should not be encouraged to work on multiple tasks at once.
- Establish Priorities
If you have certain tasks that need to be accomplished first, these are the ones that should be prioritized. In many instances, your IT department will work best when the most important tasks are scheduled for the early stages of the day, when they are at their most alert.
- Make Deadlines
Assigning tasks and establishing priorities is a great start, but your IT staff will also need stringent deadlines in order to remain on task. When an IT staff is under the belief that they have an indeterminate amount of time to accomplish a task, they are less likely to dedicate the proper effort to the job. To measure success, you need to establish strict deadlines.
- Monitor How Time Is Spent
There are only so many hours in a day and while there is some natural downtime for any IT department, management is all about paying close attention to how time is spent and making sure that all activities are documented. This allows a management team to make any necessary changes and ensures that an IT department remains on task as much as possible.
- Outsource Certain Tasks
You will always need an IT department that is present and ready to handle pressing concerns on the premises, but for the more mundane daily tasks that can be taken care of elsewhere, outsourcing is always a helpful option. Outsourcing not only reduces a company’s costs by a rather significant margin, but it also allows them to get the most out of their on site staff members.
If there is any confusion between your staff members as to who is supposed to do what, this is a bad sign for your IT department management skills. Failure to properly delegate tasks leads to confusion, wasted time and a lack of personal responsibility among your staff.