When phone apps were introduced a few years ago, everyone wanted to have one. The same rave can be seen currently with Chatbots, with everyone wanting to have one regardless of if they have problems that chatbots can solve. Basically, the idea is not to be left out of the chatbots rave, whether they have found a use for it or not. Of course, chatbots are important, but it is equally important not to get carried away by the excitement of having one that you don’t pay heed to the business case of needing it. This article revolves around what chatbots are, what they can do and how they can be created.
There are companies that can help willing users create chatbots. The user will first have to select a face for their chatbot icon and then go ahead to select how talkative they want their chatbots to be. There are several features and functions available on the chatbots menu for users to select. Users can select any of these features for now and add others later. After which, the chatbot can be deployed, ready to use. This is pretty easy as a majority of the work has already been done in advance.
Chatbots have many different functions; it can be used to book holidays, search through document policies and procedures to find information, for IT support in Boca Raton, or to set up a new user.
A chatbot is defined as a computer program or artificial intelligence that performs conversations either via chats or voice. Chatbots are meant to pass the Turing test; meaning they are supposed to be able to simulate how a person would behave as a conversational partner. Quite often, chatbots scan for keywords within an input and then reply the query with the most matching keyword response from the database.
Businesses that utilize chatbots includes; airlines and hotel chain, media and e-commerce companies, government entities and restaurant chains, banks, and insurance houses and even retailers. Chatbots are involved in answering simple questions, providing IT support in Boca Raton and offering buyers a better customer experience. They also increase end customer engagement while promoting the small businesses’ products and services.
There is no doubt that chatbots will get more clever in the future. Their capacity will go beyond recognizing keywords and providing matching answers. They will be able to understand natural language. They will have an understanding of what is being said to them. The consequence of this is large. For example, rather than visit a small business’ website and search pages upon pages for any particular item, you can simply ask the chatbot and in a few seconds, it would tell you exactly what you need to know. In that case, such retailer won’t need to have a traditional website, rather, just a homepage with a chatbot empowered by a massive database of information.
Shopping can simply be done by reading out a shopping list, as well as booking flights and hotel accommodation. All of these by just talking to a chatbot on the appropriate website. Chatbots will, therefore, become the ultimate virtual assistants.
According to IBM, there are three types of chatbot; support chatbots, skill chatbots, and assistant chatbots. Chatbots have a great future, and they will be used to solve a lot of problems facing organizations. But currently, there are some organizations that have no need for them.