If you run or own a small business that is growing, likely you are going to need computer support in South Florida. Don’t fret. Likely there are a good number of options. The question though is how do you pick the right one for your business?
Finding computer support in West Palm Beach is tricky. On one hand you don’t want to pick a company too big for your business, or too expensive. On the other hand, you don’t want to short-change your choice either and not receive the help you need. If you are seeking computer network support in south Florida, here are some important questions to ask:
1) Find out about how knowledgeable the company you are looking at is by asking for references. The computer network support in West Palm Beach you consider should be currently offering services to like-sized companies. When looking through their roster, see what size their employee base is, how much on-average they turn around in a year in profit and what they manage. If they are somewhat akin to your answers for the above metrics, keep them in the running.
2) Find out how they manage to be reliable. Some companies offer unlimited computer network support in South Florida from 8a-5p. Anything after this is an additional charge. If your business is generally open from 9a-9p that could be costly. Find out what the specific charges are used during their off-hours. Also, make some phone calls to the company’s toll-free number after hours to see how they manage situations. You want to be sure that you get a live-person on the line and they note your issue professionally. Ask them what they would do next with your situation. This should give you a good idea of what the company will offer you in terms of reliability if you hire them.
3) Ask about the experience of the team. There likely will be some newbies, but there should also be some highly-experienced members of their staff also. Remember that in times of turmoil, you are going to need someone who knows what they are doing to manage your network issues. Also, be sure to ask how they decide who to send on jobs. Do they send an experienced tech with a newer one for training? Do they send only experienced techs? You want to know that they are building a reliable business too and making wise decisions that will benefit you.
4) Gauge their truthfulness. If you have to dig for pricing or ad-on services, move on. Any reputable company should be able to tell you up front what their costs are. When you are invoiced, the cost should be relatively close to what they said it would be. Sure you can overlook $10-$30 but if its any more than that, sit down with them and ask serious questions on what the inaccuracies were and how to avoid them in the future.
Finding a computer support company in south Florida is important. You want a company that is the right fit for yours. That includes understanding their knowledge level, reliability, experience and honesty. Take time to vet your potential provider to make the best business decision for your company.