Tech support departments in West Palm Beach already know that reports are simply a fact of life. Management is not able to remain fully up to date without the issuing of said reports. They are now playing an increasingly important role in the direction of a company as well.
However, all reports are not created equally and this is something that tech support in West Palm Beach is fully aware of. There is a certain science that comes with creating a report that is readily digestible and full of the proper information. The following tips allow for reports to be created that management will be able to appreciate.
- Know The Audience
Each report is going to have its own audience and this is something that is important to consider. If the report is going to be read by an audience that does not have a strong level of technical knowledge, this needs to be considered. Reports that will need to be read by different audiences should be broken up accordingly. Don’t make the mistake of trying to write for both audiences at once.
- Offer Strategic Advice
There is nothing wrong with turning a report into an excuse to discuss strategy. This allows for the report to become more of a Q & A session, as opposed to becoming a dry recitation of facts. Discussing the accomplishments that have taken place since the last report and the moves that will be made in the future is important.
- Use Interactive Dashboards
Regular reports do not always have to be issued in the same format. For a report that is issued regularly, business intelligence software can be used to create a dashboard that will fulfill all of the same needs. These dashboards are a great way to present necessary information in a format that allows for easy digestion.
- Utilize The PPP Model
Progress, Plans and Problems is one of the more common reporting methodologies that is used. Companies like Microsoft and eBay are already relying on this model. This method strips away all of the fluff and gets directly to the point. The Progress section focuses on finished items, the Planning section looks towards the long term objectives and the Problems section offers insight on pitfalls.
- Understanding Management
Management is going to have certain wants that need to be addressed. Making sure that the report has been designed to answer the questions that it is supposed to is crucial. If the report is focused on the wrong aspects and misses the point, its level of usefulness is severely diminished.
- Focus On The Role That IT Will Play
How does the report affect revenue creation? Metrics and technical details are important but they are not as crucial as the role that the report is going to play when it comes to the generation of revenue and deciding on long term strategic goals.