As a business practice, management of IT is more than just “installing and maintaining technology” (though it is already pretty important) – it also concerns using technology in such a way that it “supports and transforms.” In the real world, I.T. department cannot serve both goals without adequate credibility. In fact, I.T. personnel must always demonstrate that they have sufficient technical expertise, and that they know the rudiments of the business, how it works, as well as what it needs.
Companies are now getting smarter about IT management as they now handle various aspects such as computer network support and more. Other smart companies are benefitting by using IT management to handle the following;
Swift Communications can help increase a company’s productivity, allow for better decision-making and also ease a company’s spread out into new countries or territories. Email servers, computer network support, routers, computer support, chat services and internal company billboards can serve as the pillar of a company’s communications. Such electronically based communication systems can be used to distribute critical and routine business information in an efficient and quick manner. IT equipment are also used to send status reports to executives, which update employees on business projects as well as connect with business customers and partners.
Shared storage, streamlined workflow systems, computer support, and collaborative workspaces could increase efficiency in the company and allow staff to process a higher level of work within a shorter period. Information technology management helps to automate routine tasks and to make data analysis a lot easier. Storing data is also made easier for retrieval in the future. Such technology can be used to answer client questions through email communication, in real-time chat sessions or through a phone routing system that also connects a consumer to an available customer care agent.
- Competitive Advantage
The adoption of information technology management enables companies to maintain an advantage over their competitors. Companies using this first-movers strategy could use information technology to produce new products, distance their services from the existing market and enhance their customer services. Smart companies that follow this low-cost product approach can use information technology management to reduce costs through increased productivity as well as reduced need for personnel overhead. Companies can also build-in IT to their products to make it difficult for clients to switch products or platforms.
- Economic Efficiencies
Companies can also harness information technology resources as a means to lower their costs. With IT infrastructure and redundant tasks can also be centralized at a single location. For instance, a large company may centralize payroll function at a single location to reduce personnel costs. Economic efficiencies may be realized by transferring high-cost functions into one online environment. Firms can provide email support for clients that could have a lower cost. Cost savings may also be realized through outsourcing opportunities, lower-cost communication, and remote work options