When it comes to deploying new technology, popularity often takes the center stage particularly when politics are involved. Most times the basic needs and necessities of the individuals involved in the deployment are considered. These political battles have been repeatedly expressed in recent years. Even with the improved advancement of IP phones in various facets such as advanced unified communication (UC) functions, web-based apps multiple lines, color touchscreens, etc., it is disputable to see how these issues play out.
Budget is typically the main cause of these irregularities. Enhanced with the associated software licenses and lots of elaborate multimedia features, executive and manager phones can cost so much (over 10 times more than a basic IP phone). Obviously, there are politics involved particularly during the process of supplier selection and business requirements.
When it comes to providing VoIP Solutions such as voicemail to email and email to voicemail, you might want to know who gets bidirectional transcription services, who possesses the capabilities to record calls, and who gets involved in the VoIP (voice over IP)/UC business requirements.
Types of IP phones
There are different types of IP phones which offer an inexhaustible list of features. These IP phones are available in various models including basic, manager, and executive. These models are basically assigned based on the requirements of the employees, as well as their popularity. In addition to the receptionist model, these three classes will be described for simplicity sake.
This is the simplest model available. It includes a basic codec support, a single line, minimal features, the smallest screen (if any), and dial tone.
Unlike the basic model, the manager model has more intricate features including advanced codec support, Power over Ethernet (POE) support, 10/100/1000 Ethernet support, high-definition voice, a medium-sized color screen, and possibly USB ports and Bluetooth.
Enhanced with many extra features, the Executive model possesses the largest, web-based applications, Bluetooth support, advanced codec support, 10/100/1000 Ethernet connections with POE, and color and touchscreen.
Whether it’s a VoIP or UC system, it is important to note that the receptionist model all depends on the IP system purchased. As part of the VoIP solutions, receptionists should be able to perform relevant tasks with their IP phones such as see every extension in the company via an attendant console, handle multiple calls simultaneously, drag and drop calls into transfer queues or voicemail etc.
It is possible to integrate mobile devices with office IP phones. However, it all depends on the job function and levels of the employee. Most managers and executives can be issued a company-owned mobile device or allowed to use their own devices. But using these devices on the corporate network largely depends on the politics involved.
VoIP/UC systems have the capability to record calls. But despite the availability of add-on or built-in call recording capabilities for most VoIP/UC systems available today, recording calls is restricted to certain employees alone.