Modern business telecommunications have been greatly influenced by “follow-me” features from VoIP vendors. Now many healthcare organizations are experiencing increased efficiency at reduced costs because their office workers are currently allowed to answer one phone number from multiple devices. Thanks to the availability of internet-based phone solutions. Despite all these, the question still remains – is there still any need for phones?
If desktop phones were to be purchased, would employees continue to answer work numbers from their mobile devices?
Employees would probably not want to skimp on handsets especially if they could use desktop phones to make most of their calls. It is important to understand that follow-me and call-forwarding features are not meant to be used exclusively just because they are convenient.
Do your employees use their personal numbers to receive calls from clients?
The process of change to receiving work calls on personal phones is very likely to go on smoothly especially if your employees are already dishing out their personal contacts to clients. However, before deciding to go fully mobile, you need to elucidate more on what employees are expected to do during off hours.
How much messaging, emailing, and texting are your employees doing from their mobile devices?
The act of doing away with desktop phones may actually be a more streamlined approach if your healthcare team is making use of their mobile devices to send most of their text-based correspondence and at the same time taking calls at their desk. Transitioning Healthcare IT into a mobile environment depends largely on how much business is already taking place on mobile devices.
During calls, where do you want your employees to focus on?
It is imperative to know that a desktop phone can be profitably integrated with call tracking, productivity tools, and even customer relationship management software. But when all calls are withdrawn from a mobile device, then these won’t be any more effective.
Is there a management system in place within your medical practice?
When it comes to connecting data to employee’s personal devices, it goes without saying that a healthcare organization is not fully ready to deal with the overwhelming assault of security risks that this action brings except it has got a full-fledged BYOD plan. In order to ensure full separation and security of the two data streams, there is need to set up every single employee device with a work profile and a personal profile, as long as an all-mobile healthcare IT environment is concerned.
When it comes to call quality on mobile devices, what are the experiences?
In a mobile device transition, employees’ perceived notions about the quality of VoIP calls can play an important role. In a bid to get the most out of your VoIP solution, you could encounter problems along the way especially if your employees are making use of older, run-down devices.