VOIP solutions in South Florida for small business have morphed into Unified Communications as a Service as technology has developed. Small business owners expect their IT services manager to handle all the issues that arise in UCaaS. Monitoring, trouble shooting, benchmarking, and using a session border controller are four of the major factors that small business needs to be aware of when looking for an IT service manager to handle their VOIP solutions in South Florida as a function of Unified Communications as a Service.
There is much more to the concept than simply reducing common issues that can make your service quality and response time slower. The top four things that any small business needs their IT service provider to do for them in terms of UCaaS are:
- System monitoring
Successful monitoring demands a complete understanding of all the layers of visibility to addresses and the data sets that can be accessed. Voice quality analysis cannot be accomplished without call logs. Records make accurate auditing and billing happen. The object of the exercise is to identify the problem, minimize the chance for future recurrence of the problem, and free your people and system up to make money for your business.
You benchmark so you know where you are. The idea is to set goals. The same thing applies to your UCaaS monitoring. You want to replicate Real-Time Transport Protocol periodically. This information gives you the potential to constantly improve your level of service. This means you beat your competition in a critical area. Benchmarking can head off issues before they have a chance to become a part of your live UC system.
- Use your provider
Your UCaaS must communicate flawlessly with all of your other business applications or it is worthless. This is not your job. You should not have to write a line of code or pay for a line of code to be written to accomplish this task. Open application programming interfaces accomplish what you need. Your UCaaS provider should provide you with a library of updated open application programming interfaces. You get new ones if you change software.
- Use SBC Strategy
A session border controller prevents security breaches and denials of service. Your UCaaS provider should provide a session border controller as a secondary line of defense. The SBC can function as a back up if your system is compromised. You continue to work as normal while the intrusion is corrected. You do not lose money or customers. The data stored in the SBC can be transferred back to your system once the attempted hack has been defeated.
Communication has become complicated. Small businesses cannot afford to be without the most efficient technology. The proper techniques can make your business more profitable, efficient, and safer.