Every business needs to be willing to take a closer look at their customer service policies. This is what lets them know where they need to improve. Medical IT support professionals have always preached the importance of this mentality to all of their most trusted clients.
The demise of Amazon Mayday has caused many of these medical IT support professionals to receive a wide range of questions about what comes next. The next wave of technology is right around the corner and it is time to find out more about how medical care providers can prepare themselves for what awaits them.
Medical IT Support & Technology
- Amazon Is One of a Kind
It is important for medical professionals to remember that Amazon is arguably the only company that could have come up with such a plan. Because the stakes are much higher for this company, that made Amazon Mayday a worthy risk. While this initiative did not work out as well as Amazon had hoped, they are likely to take similar risks in the future and this is something health care providers should definitely bear in mind.
Amazon is heavily invested in these technologies and this is not the last that we are going to hear from, especially in the medical community. As customer service expectations continue to shift in the years to come, it is important to remember that innovations happen fast. Just think about how quickly Amazon was able to make Alexa a key part of so many homes!
- Real Time Service Is Key
In the medical community, time is always of the essence and Amazon Mayday was one of the first steps that was taken towards a brave new world. At first, it seemed as if this service was going to be highly successful. After all, at least 75 percent of all Fire users were utilizing it. Mayday offers the ability to speak to live agents right away and this was a major plus.
Health care emergencies tend to come with the same level of urgency. That is why so many medical professionals were cautiously optimistic about this service. Think of all the medical emergencies that could be taken care of more quickly if the patient was able to speak to someone in real time. Amazon is currently working on other video based forms of support, though.
- Mayday Is Still The Future
Amazon Mayday may not have succeeded but it is certainly going to remain a part of our lives, one way or another. The principles at work here are simply too sound to be abandoned. While Mayday was originally made for gamers, Amazon has seen the reactions that have taken place in the world of healthcare. Trying new things is important, especially when it comes to our health and safety. The future is full of amazing possibilities.