IT Outsourcing refers to the latest model of IT management. The fact that a Managed Services Provider is liable for the risk and responsibility related to managing IT systems is what sets IT Managed Services apart from conventional IT support. Traditionally, an IT support company is called only when facing some IT-related problem. Somebody is then sent by them to check the problem. The problem is troubleshot, and a bill is sent later for the time spent to resolve the issue. However, at times it becomes necessary to react to a problem instantly that has already occurred. If you don’t, you will incur downtime, lose data, reduce your productivity, etc.
Benefits Of IT Outsourcing
These days, a “break-fix” IT Support model is regarded as an old-school solution. When it comes to IT outsourcing, the interests of the service provider are coherent with the interests of the clients. If something goes wrong with the client’s network, not only the client, but the service provider also loses money as well, so they always make sure that their network is perfectly stable. Downtime will not only cause a loss of productivity for the client, but will also cause a loss of technical support time for the service provider, which is their most valuable resource.
This is why they are motivated to work smarter and harder to make sure that their network stays 100% stable. – No matter what, a fixed fee is paid every month for 24/7, stable network support. – An unlimited number of hours can be used. Ensuring the stability of a client’s network is beneficial for the service provider too.- They achieve the best network stability by doing all the proactive maintenance. They have made substantial investment in new network management systems in order to achieve this.- The clients are able to take advantage of enterprise-level monitoring and automation systems.- An extensive SLA backs their response times.- They provide all of their services with a cash-back guarantee. So, clearly the clients’ and the interests of IT Managed Services are quite coherent.